Return, Replacement & Refund Policy

Last Updated: 22 October 2026

At OnlyFarms Superfoods, we take care in processing, packing, and delivering our products. Because we sell food products, including makhana and packaged snacks, our return and replacement policy is designed to maintain product quality, hygiene, and food safety.

Please review this policy before placing an order on https://onlyfarms.in.

1. Return Policy

We do not accept returns for change of mind or customer preference.

Due to the nature of food products, we generally do not accept returns or exchanges for the following reasons:

You changed your mind after placing an order.
You selected the wrong flavour, product, or pack size.
You no longer require the product.
You dislike the taste or flavour of a product.
You ordered the wrong quantity.
You purchased a product by mistake.

Please review your cart, product description, flavour selection, and pack size carefully before completing your purchase.

This restriction does not apply where a return or other remedy is required under applicable law.

2. Eligible Product Issues

We review requests involving the following circumstances:

Damaged products: Products that arrive physically damaged or with packaging damage that affects product quality or safety.

Incorrect products: Products that differ from the items ordered, including the wrong flavour, pack size, or product.

Missing items: Products or quantities missing from a delivered order.

Quality and safety concerns: Products that are expired, contaminated, tampered with, defective, or otherwise potentially unsafe.

Material discrepancies: Products that materially differ from their advertised description or agreed specifications.

Eligible complaints will be assessed individually, and the appropriate resolution will be determined according to the circumstances and applicable law.

3. Replacement Policy

Replacement is our preferred resolution where it is appropriate and legally permissible.

If a verified issue is reported, we may arrange:

Replacement of the affected product.
Dispatch of missing items.
Correction of an incorrectly fulfilled order.
A refund or another appropriate remedy where required or applicable.

Replacements are subject to product availability and practical delivery arrangements.

If the correct product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

We will not require a customer to accept a replacement where a refund or another remedy is required by law.

4. Reporting an Issue

To help us investigate a complaint efficiently, please follow these steps.

Step 1: Contact our support team.

Step 2: Describe the issue.

Explain whether the product was damaged, incorrectly supplied, missing, expired, or affected by another quality concern.

Step 3: Provide supporting information.

Where reasonably possible, share photographs or videos of the product, packaging, shipping label, and relevant batch or date markings.

Step 4: Follow the resolution instructions.

Our team will review the request and communicate the next steps. These may include verification, additional information, a replacement shipment, or refund processing.

Please contact us before returning any product. Unauthorised returns may not be accepted for processing unless otherwise required by law.

We recommend reporting visible damage, incorrect products, or missing items within 48 hours of delivery so that we can investigate promptly. This is a recommended reporting period, not a waiver of any statutory rights or remedies.

5. Food Safety and Packaging

Food products require appropriate handling and storage to maintain their quality and safety.

For this reason, we generally cannot accept opened, consumed, or partially used products for ordinary change-of-mind returns.

If you discover a quality or safety issue after opening a package, please stop consuming the affected product and contact us.

Retain the packaging and relevant product information where reasonably possible so that we can investigate.

A product will not be automatically rejected for investigation merely because its packaging has been opened to identify or demonstrate a genuine defect.

6. Cancellation Policy

Orders may generally be eligible for cancellation before dispatch, subject to their processing status and applicable law.

Once an order has been packed, dispatched, or handed over to a delivery partner, cancellation may no longer be operationally possible.

If an order cannot be fulfilled or is cancelled in circumstances requiring a refund, we will arrange the applicable refund.

Nothing in this policy restricts cancellation rights or other remedies available under applicable law.

7. Refund Policy

Refunds are limited to eligible circumstances and are not offered simply because a customer changes their mind or dislikes a product.

A refund may be applicable in circumstances including:

An accepted order cannot be fulfilled.
An eligible product issue warrants a refund.
A duplicate payment or transaction error is verified.
An order is cancelled in circumstances requiring a refund.
A refund or other financial remedy is required by applicable law.

Each request will be reviewed based on the order details, the nature of the complaint, the available supporting information, and applicable legal requirements.

Where an issue can appropriately be resolved through a replacement or correction, we may offer that resolution instead of a refund, provided this is permitted by law and the customer’s applicable rights are respected.

Refunds that are legally required will not be withheld merely because a replacement is preferred by us.

Refund Processing

Approved refunds will ordinarily be processed through the original payment method where practicable.

For cash-on-delivery orders or other cases where the original payment method cannot reasonably be used, we may request the information necessary to arrange an appropriate alternative refund method.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider. We will initiate refunds within the applicable legal timeframe.

Shipping Charges

Shipping charges will be assessed according to the circumstances of the issue and applicable law.

Where an error attributable to OnlyFarms requires a replacement, return shipment, or refund, we will arrange an appropriate resolution in accordance with applicable requirements.

Any other return-related costs will be communicated where relevant and handled lawfully.

8. Cash-on-Delivery Orders

The same product eligibility requirements apply to cash-on-delivery orders.

If a refund is approved, we may request verified bank account or UPI details to complete the payment.

We will never ask for your UPI PIN, banking password, or payment-card security code to process a refund.

9. Delivery Issues

If your order is delayed, marked as delivered but not received, or returned to the sender, please contact our support team.

We will investigate the issue with the relevant delivery partner and determine the appropriate next steps.

Where a delivery issue makes an order eligible for a refund, cancellation, or other remedy under applicable law, the matter will be handled accordingly.

10. Wholesale and Bulk Orders

Wholesale, distribution, bulk, and private-label orders may be subject to separate written quotations or commercial agreements.

Such agreements may specify inspection procedures, accepted product specifications, approved samples, packaging requirements, cancellation terms, and replacement arrangements.

Where a separate agreement applies, its relevant provisions will govern the transaction to the extent permitted by law.

11. Contact Us

For order-related concerns, replacement requests, and refund enquiries, contact:

OnlyFarms Superfoods
Website: https://onlyfarms.in
Phone / WhatsApp: +91 7011050912
Email: support@onlyfarms.in

Please provide your order number and a description of the issue so that our team can review your request.

We appreciate your understanding and cooperation in helping us maintain product quality, food safety, and a reliable shopping experience.